Case Studies

As experts specializing in accreditation, we were entrusted with the task of leading a major accreditation project for the college. The challenge involved implementing a comprehensive methodology and process to meet the rigorous criteria and standards required for accreditation. Our strategic planning and project management skills were put to the test as we had to navigate various stakeholders and competing priorities while ensuring compliance with accreditation requirements.

To overcome the challenges, we collaborated closely with the institution's leadership, faculty, and staff to develop a detailed action plan and roadmap for the accreditation process. We also provided ongoing training and support to faculty and staff to ensure they were equipped with the necessary skills and knowledge to implement the required changes effectively. Through our meticulous approach and effective communication, we successfully led the institution to achieve full accreditation, positioning them for continued success in the years to come. Role: Associate Vice President of Institutional Effectiveness, Glendale Community College, Arizona

Self Study report

We played a pivotal role in spearheading a comprehensive strategic planning initiative for a prestigious higher education institution, which was subsequently recognized by the Society for College and University Planning (SCUP) with the Institutional Integration Award. The project involved engaging various stakeholders, including faculty, staff, students, and community members, to develop a cohesive vision and roadmap for the institution's future growth and success.

To overcome the challenges of managing diverse perspectives and competing priorities, we employed a collaborative approach, leveraging our expertise in change management and project leadership to guide the planning process. We facilitated productive discussions and workshops that led to the development of a strategic plan that was not only ambitious but also realistic and achievable. Our attention to detail and strong communication skills were key factors in successfully navigating the complex project landscape.

Through our leadership, the institution was able to implement a cohesive and effective strategic plan that aligned with its mission and values. The SCUP recognition for Institutional Integration serves as a testament to our exceptional leadership, strategic planning, and project management skills and the positive impact that our work had on the institution and its stakeholders. Role: Associate Vice President of Institutional Effectiveness, Glendale Community College, Arizona

Strategic Plan

Maricopa County Community College District (MCCCD) System-level projects
As enterprise performance leads, we played a critical role in laying the foundation for key projects aimed at improving student outcomes and aligning MCCCD with national best practices. The implementation of these projects was a multi-year effort that required significant cultural change across the district. We faced challenges such as resistance to change, logistical hurdles, and competing priorities, but with a clear vision, strong leadership, and stakeholder buy-in, we were able to ensure successful implementation. Through purposeful collaboration, planning, and execution, we were able to introduce the new system, resulting in measurable improvements in student outcomes and a shift in institutional mindset towards greater accountability. Role: Associate Vice Chancellor for the Enterprise Performance Office, MCCCD, Arizona

The overall project and change management process includes the following steps:

• Establish clear goals, timelines, and accountability measures for each pathway.

• Conduct extensive research and analysis to identify potential implementation challenges and solutions.

• Develop a comprehensive education and training program and provide ongoing support and resources to ensure successful implementation.

• Work closely with faculty and staff to ensure buy-in and collaboration at all levels.

• Regularly track and evaluate progress towards established goals and make necessary adjustments to ensure progress and success.

As the lead on the Arizona School Safety Study, we were tasked with conducting a statewide study that included surveying and interviewing all school stakeholders. This two-year, legislatively mandated effort presented numerous challenges, including gaining access to schools, ensuring the anonymity of participants, and managing the emotions of participants during sensitive discussions of safety.

Despite these challenges, we were able to successfully navigate the study to completion, ensuring that all data was collected and analyzed with the utmost professionalism and attention to detail. The findings of the study were presented to the Arizona SAFE Commission, providing them with important insights to inform policy decisions related to school safety.

This study not only fulfilled a critical legislative requirement but also provided valuable information to help ensure the safety of Arizona's schools. Through our leadership and management of this effort, we were able to demonstrate our ability to navigate complex projects while upholding the highest standards of professionalism and ethics. Role: Education Research Associate and Lead, Arizona State Department of Education

See School Safety reports here: 

Phase I

Phase II

We undertook the challenging task of creating an institutional effectiveness office at a college from scratch. This involved writing work descriptions, interviewing, onboarding and training a team of twelve employees.

The main challenge was to create a cohesive team that could work together efficiently while also being individually responsible for specific tasks. To accomplish this, we developed a thorough onboarding and training program that emphasized the importance of clear communication, collaboration, and accountability. We also encouraged each team member to contribute their unique skills and experiences to the team and provided opportunities for professional development and growth.

The success of this initiative was evident in the work that the team produced. Their focus on data analysis, program evaluation, and continuous improvement led to award-winning work that was recognized both internally and externally. Furthermore, the team members were able to advance their careers within the college and beyond due to their expertise and accomplishments.

Overall, creating the institutional effectiveness office was a significant accomplishment that required both strategic planning and effective leadership. Through careful selection, training, and management of the team, we were able to establish a culture of excellence that continues to thrive today. Role: Associate Vice President of Institutional Effectiveness, Glendale Community College, Arizona

Our overall team building and training approach includes the following components:

• Conduct needs assessments to identify skill gaps and areas for improvement among team members

• Develop training plans to address identified needs and ensure team members have the skills and knowledge necessary to perform their roles effectively

• Use various training methods, such as workshops, seminars, online courses, and on-the-job training, to provide team members with learning opportunities that suit their learning styles and schedules

• Facilitate team-building activities, such as team-building exercises, off-site retreats, and social events, to foster a sense of unity and collaboration among team members

• Encourage open communication and feedback among team members to promote a supportive and positive team culture

• Recognize and reward team members for their achievements and contributions to the team's success

• Foster an environment of continuous learning and growth by providing ongoing coaching and mentoring to team members

• Encourage cross-functional collaboration and knowledge sharing to promote a culture of learning and innovation within the organization.